Technical Support Specialist
Mobile, AL 36606
Mobile, AL Area
Flexicrew Technical Services is seeking a Technical Support Specialist for a world-wide leader in printing technologies with a commitment to providing innovative state-of-the-art tools for the high-end graphics and prepress markets.
The ideal candidate will be a self-starter who provides technical supports to customers on a full range of color digital and ink jet printers. Prior technical support or printer and copier service experience is strongly preferred, and product specific training will be provided.
- Approximately 25% Travel required.
- Physical Requirement: Lift 50 lbs.
- Coordinate with end-users, onsite technicians and authorized dealers to effectively resolve customer issues and complaints. Provide excellent service experience by promptly and actively communicating with all customers.
- Diagnose and resolve technical hardware and software issues involving printers and prepress workflow software.
- Follow up with customers throughout the troubleshooting process to ensure that all customer expectations are exceeded.
- Conduct comprehensive training for customers enabling them to operate equipment properly and effectively.
- Accurately and thoroughly document troubleshooting and issue resolution efforts in CRM.
- Stay current with industry and system information, changes, and updates.
Interested Candidates should send resumes to hquinn@flexicrewtech.Com
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or phy sical disability or any other legally protected status.