Customer Service (TM)

Tupelo, MS

Posted: 10/18/2018 Industry: None Job Number: 43544
FTS is seeking a Customer Service / Inside Sales Representative who will professionally represent the Company to their customers with the knowledge and skills to provide them the product or service they require.

This position is located near Tupelo, MS and requires 2-3 years customer care experience and will provide training in product knowledge. Candidates for this position must have outstanding telephone and email communication skills and an aptitude for follow-through/follow-up. A commitment to outstanding customer care and service is also required.

Duties will include handling entering new customer service orders and email communications regarding products and building relationships with customers. Other duties include tracking of shipments, monitoring of safety stock levels, and coordinating returned goods.

Responsibilities:

  • Handling Customer Service for spare parts orders as required

  • Providing a bridge between customer and organization

  • Coordinate orders and shipments (cost effective)

  • Coordinate stock level, analyze safety quantities (weekly/monthly) based on sales figures

  • Control and steering of returns, handle and trace deliveries coordinating with the Logistic sight located in Shannon, Mississippi

  • Commercial handling of returns

  • Support customer to clarify and identify spare parts

  • Support market surveys

Requirements:

  • Associates of Science degree

  • 2-3 years experience in Sales, Customer Service or After Sales Service

  • Proven customer support experience or experience as a client service representative preferred

  • Knowledgeable in Microsoft Office and ERP-Systems (preferably Navision)

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication skills required

  • Ability to multi-task, prioritize and manage time effectively
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