Field Service Technician - Maritime
Morgan City, LA 70380
Repair, replace, or rebuild engines, components, and sub-assemblies at locations outside the branch repair shop.
DUTIES AND RESPONSIBILITIES:
Familiarity with location of job and how bill is to be paid.
Diagnose problem at job site and perform needed repairs.
Must be able to lay out a job plan and organize the customer' s repair.
Determine if the customer' s equipment is subject to warranty.
Make repairs to customer' s equipment on overtime, weekends, and holidays when needed.
Serve as the custodian of an assigned field service truck and associated company tools and equipment.
Complete work orders with all information and documents necessary to complete invoices and/or warranty claims.
Must see that correct parts are charged to work order, unused parts are turned back in to the Parts Department, and warranty parts are tagged and placed in warranty bin.
Must have the ability to use V3 software.
Successfully complete all required training courses Continually improve upon mechanical skills through home study courses, service/parts topics, and other schools offered by the Company.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Must be self-motivated and possess strong interpersonal and customer relation skills.
Able to make educated decisions.
Able to troubleshoot and perform any repair without supervision.
Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.
Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.
Ability to travel extensively in the Gulf Region.
Work outdoors in all types of weather conditions. Frequently work under vehicles and in close quarter of engine compartments.