Front Office Coordinator

Metairie, LA 70001

Post Date: 07/05/2018 Job ID: 39174 Industry: None Pay Rate: $11.00/hour
We are excited to partner with a local, reputable Insurance Brokerage firm, who is growing their team! The best candidate for this role will ideally have interest in the insurance industry, with perhaps a desire to grow in the future. This is a Contract to Hire position with intention to hire on after a successful probationary period. To be determined by my client. The pay range s $10.00-12.00/hr, during the probationary period.

The Front Office Coordinator is a central role within the agency that works in a high performance, consumer-focused team environment and is responsible for a number of consumer-oriented tasks. They are responsible for providing effective customer service for all external consumers and internal staff by using excellent, in-depth knowledge of the agency and program as well as communicating effectively with team members at all Front Office locations.
  • Provides service to consumers either by face to face, telephone or electronically presenting a positive image for the agency.
  • Thoroughly and efficiently gathers consumer information, schedules initial and follow up appointments
  • Responds promptly and provides quality service and support in a variety of areas including but not limited to: scheduling, payment collection, inbound and outbound customer service calls, other needed administrative tasks as delegated. .
  • Assists with request for information, projects and reporting.
  • Prepares routine correspondence to be sent to consumers in a timely manner
  • Coordinates and monitors general office and lobby administration including ordering supplies, placing maintenance calls for equipment, cleaning and repairs.
  • Distributes incoming mail and fax communications to agency staff through appropriate means.
  • Follow up on consumer interactions and provide feedback on the efficiency of the service process.
  • Conducts agency business and engages both internal and external customers in a professional, collaborative manner that reinforces person centered practices.

Qualifications:
  • High school diploma or equivalent.
  • Ideally three years of Customer Service/Clerical/Administrative support experience.
  • Strong and effective Communication skills- written and verbal
  • Professional and caring telephone etiquette.
  • High attention to detail and accuracy.
  • Knowledge of Microsoft Office including Outlook, Word, Excel; Internet research abilities. .
  • Basic mathematic knowledge and cash handling abilities.
  • Adaptability and stress management.

Please apply directly and contact Amanda at apolkey@flexicrew.Com.

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