Industrial Counter Sales
Baton Rouge, LA 70805
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Makes outbound lead, follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Handles inbound sales lead calls to convert calls into sales.
Overcomes technical and business objections of prospective customers.
Provides product demos to qualified customers on request.
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Tracks stock levels.
Estimates date of delivery to customer, based on knowledge of own firm' s production and delivery schedules.
Coordinates customer training.
Builds and maintains customer relationships.
Enters new customer data and other sales data for current customers into computer database.
Works with outside sales representatives to keep account activities and literature up to date.
Investigates and resolves customer problems with deliveries.
Skills Needed to Perform the Job Successfully:
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own