Service Development Manager

Saint Rose, LA

Posted: 07/02/2019 Industry: Industrial Job Number: 45663
FTS is seeking a Service Development Manager for our busy Maritime partner in the Houston, TX area. The Service Development Manager will have overall responsibility for growing demand service revenue, and will report directly to the service manager.
Responsibilities:
  • Meet or exceed revenue targets for demand service and service parts.
  • Develop and strengthen client relationships, specifically withing departments that decide or influence maintenance and repair budgets through regular sales calls efforts.
  • Assist with technical training of sales team on equipment and services.
  • Participate in local and regional industry organizations and networking events.
  • Support and represent company at industry trade shows and events.
  • Assist service manager with estimating and preparing quotes for service work.
  • Respond to customer service calls, scheduling and dispatching technicians as need to meet client needs.
  • Document efforts in Salesforce.
Qualified candidates should also be able to perform the functions of a service technician which include but are not limited to:
  • Provide field service and support for various marine electronic and mechanical control systems
  • Verify equipment is properly installed, wired and/or plumbed according to specifications

  • Terminate field wiring, calibrate equipment and demonstrate satisfactory operation to customers

  • Troubleshoot and repair malfunctioning electronic and mechanical equipment and system

  • Use software to access and troubleshoot PLCs and make modifications as needed

  • Complete all paperwork, service records, field changes accurately

  • Work in production shop to assemble and/or test various components and systems when not in field
Qualifications:
  • 7 years related work experience - excellent working knowledge of PLC logic
  • College or Vocational degree in Electronics

  • Ability to read and interpret technical drawings

  • Ability to stand for long periods, lift up to 70lbs, climb ladders and work at moderate heights

  • Must have good vision and manual dexterity

  • Proficiency with hand tools

  • Availability for travel
  • Computer literacy to include MS Office suite and Salesforce

  • Must pass background/drug screen and have clean driving record
  • Current TWIC or ability to obtain preferred
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