Technical Support Specialist

Mobile, AL

Posted: 04/20/2021 Industry: None Job Number: 59279

Job Description

Technical Support Specialist
Mobile, AL Area

The ideal candidate will be a self-starter who provides technical supports to customers on a full range of color digital and ink jet printers. Prior technical support or printer and copier service experience is strongly preferred, and product specific training will be provided.

  • Approximately 25% Travel required.
  • Physical Requirement: Lift 50 lbs.
  • Technical background that has a high level of troubleshooting skills, understanding of how things work, break/fix repair, etc

  • Coordinate with end-users, onsite technicians and authorized dealers to effectively resolve customer issues and complaints. Provide excellent service experience by promptly and actively communicating with all customers.
  • Diagnose and resolve technical hardware and software issues involving printers and prepress workflow software.
  • Follow up with customers throughout the troubleshooting process to ensure that all customer expectations are exceeded.
  • Conduct comprehensive training for customers enabling them to operate equipment properly and effectively.
  • Accurately and thoroughly document troubleshooting and issue resolution efforts in CRM.
  • Stay current with industry and system information, changes, and updates.

Interested Candidates should send resumes to tmacon@flexicrewtech.Com

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